|
|
Core Values/Company Culture
Great Living – It's What We Do!
The above statement reflects the Company's continuing commitment to quality in all aspects of our business. Associated Estates strives to consistently serve all our customers with integrity and commitment; to offer equal employment opportunity for all without regard to age, color, disability, marital status, national origin, race, religion, gender, veteran status, or sexual preference; to create and maintain a professional work environment that attracts, trains and retains the best employees in the field; and to maintain and encourage communication and cooperation among all levels of staff. We support and encourage our employees to continually challenge themselves to strive to reach their career goals.
We also believe in giving back to the communities in which we are located. Associated Estates Cares is our community involvement program, which encompasses corporate philanthropy, employee volunteerism and management level Board service for a positive impact in the communities where we do business. Click here to learn more about this program.
5 Core Values:
Commitment - Is binding oneself to a course of action. Through commitment, employees demonstrate loyalty, responsibility, leadership and accountability. Commitment is doing everything we can to deliver the best – always!
Customer Service - In order to provide an unequaled level of customer service, we believe it is critical for us to truly understand who our customers are, and remember that the customer is our number one priority. We, at Associated Estates, have at least four primary customers: residents, fellow employees, investors and vendors. Customer satisfaction begins with how all of our customers are treated: in a timely and courteous manner.
Integrity - Encompasses honesty – in character and actions. Perhaps, this anonymous quote best sums up the definition of integrity: "It is the courage to say what is right when asked and to do what is right when not." Our Company reputation also relates to integrity. We believe it is the reputation of the Company that will affect whether those who have not had a chance to be our customers will decide to establish a relationship with us, and whether those who are our customers, will decide to maintain a relationship with us.
Respect - Is treating others as you wish to be treated, being considerate of others' ideas and showing appreciation for their efforts. This includes the respect that exists between employees and customers, as well as the respect that exists between employees and their co-workers or supervisors. The best work environment strives to maintain the highest level of this kind of respect.
Teamwork - With cooperation, a group of employees can accomplish things better and faster than any one of them can alone – and they can have fun doing so! When you ask our employees about their best experiences with Associated Estates, you begin to see a common thread that weaves their stories together – teamwork is that thread. In order for the organization to operate fluidly, teamwork is critical. That means understanding how the entire organization works together to make Associated Estates a success. Effective communication is critical to the success of teamwork.
|
|